4 Questions you should ask a potential managed IT services provider

4 Questions you should ask a potential managed IT services provider

Choosing a managed IT services provider (MSP) is no easy task. If you’re located in a major city, there will likely be plenty of options, and they certainly won’t all be equal. Since your MSP will be responsible for protecting and managing your mission-critical business applications and data, you shouldn’t compromise and focus on price alone. A dependable MSP is a valuable technical partner with a long-term vested interest in helping your company utilize current and future technologies to adapt to the constantly evolving challenges of today’s dynamic marketplace. That’s why you need to ask the right questions before signing any contract.

#1. Can you provide references from other businesses in my sector?

Technology is a lot more complicated than it used to be, hence the growing need for bespoke solutions tailored to the specific needs of individual businesses. Off-the-shelf solutions alone won’t help you achieve technology alignment, which is why you need an MSP that understands your industry and the unique challenges it faces. While online reviews will help you shortlist a few of the most suitable options, references and testimonials give you real and meaningful insight into an MSP’s experience. Any decent service-based company should be transparent and prepared to provide references so you can call an existing client to gather more information.

#2. Who are your technical partners?

MSPs often function as mediators between their clients and their own technical partners. For example, many MSPs are certified partners of Microsoft, Google, Amazon, or even all three. This demonstrates their expertise in the sector and gives them access to the resources they need to help your business achieve technology alignment. Other partners may include cybersecurity vendors, hardware suppliers, and other big names in the industry that often work via third parties like MSPs. Be sure to ask your potential MSP who their main technical partners are so you can determine their suitability to your needs.

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#3. What guarantees are there that my data will be safe?

When you’re placing your data in the hands of a third party, it’s only natural to be careful. In a time when major cyberattacks make headlines every week, it’s imperative that you put cybersecurity at the center of your overall technology strategy.

By outsourcing your operations to a reliable MSP, you’ll be able to tap into the resources you need to build a robust and secure infrastructure. However, a poor choice of MSP can be your weakest link, so you’ll want to make sure they offer guarantees that your data will be safe. Dependable MSPs will be prepared to take a share of the responsibility of protecting your data.

#4. What level of service availability can you guarantee?

Poor partnerships can cripple your business, and the cost of unscheduled downtime is only going to get higher as organizations and their customers become more reliant on technology. An inadequate IT provider can end up costing your business enormously, so you’ll want to make sure that both your MSP and their technical partners have an exceptional track record when it comes to service availability. A minimum level of service uptime, as well as maximum response times for support tickets, should be clearly specified in their service level agreements (SLAs), as should any compensation measures if they fail to uphold their part of the bargain.

Netcom Solutions offers expertly managed and monitored technology services to businesses in Miami, Coral Gables, and Miramar. If you need a dependable MSP, ask us these four questions and find out if we’re the right fit. Call us today to schedule a free consultation and learn about our services.

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