Many small- and medium-sized businesses (SMBs) struggle to keep up with the pace of changes in the technology sector. And that’s a major barrier to growth, considering how much your customers and employees rely on IT. Managed IT services providers (MSPs) allow SMBs to outsource their tech support for increased efficiency, security, and collaboration.
Even with a top-of-the-line internet connection, IT problems cannot be entirely avoided. To remedy the situation, more companies are opting to outsource their IT support team. This way, they don’t have to pay an in-house employee — who gets vacation days and company benefits — to support their network. Instead, they can pay a flat fee for IT support and protection without worrying about whether an in-house employee will call in sick or resign at an inconvenient time. This setup will be more cost-efficient and manageable in the long run. Here are the key qualifications to look for in a network support services provider.
Your network is susceptible to cyber threats and breaches just like anything connected to the internet. Without preventive security measures, your files could end up stolen or destroyed. Firewalls, encryption tools, and 24/7 monitoring from MSPs are your best bet against security threats.
By hiring an MSP, your network will always be protected and available, even as new and unexpected cyberattacks surface. Even if an MSP is unable to anticipate an attack, it will replicate and store data in a secure, off-site data center.
If you allow an MSP to manage your IT needs remotely, your team will have round-the-clock access to experts who are trained to resolve issues quickly and thoroughly. Your company’s technology will adjust and improve based on your needs and demands rather than on the office hours of a third-party vendor.
Since IT will be managed remotely, your service provider will only need your approval for them to implement software upgrades and new technology solutions. As such, your employees can increase their productivity and efficiency. You’ll have the IT security and flexibility that you need without adding stress to your full-time staff.
#3 Bandwidth management
Almost all of today’s apps and software solutions need an internet connection to function. If you don’t have the right expertise, you could end up with a situation where one employee’s streaming gets the same priority as another employee’s video conference call. Bandwidth management guarantees that your network is smarter than that.
When business applications are prioritized over entertainment videos or social media, productivity goes up, and costs come down.
Think of it like killing two birds with one stone. You won’t have to spend as much on added internet speed, and you can make sure that your employees stay on track.
Every business owner wants to make decisions based on data, but collecting that is often unrealistic. Since MSPs have experience with all types of companies and have visibility into all your IT solutions, they can provide clear data and can suggest what you should be paying for internet.
At a small upfront cost, MSPs check your apps, servers, and software to tell you exactly how much internet speed you need. If your company needs a network upgrade, MSPs also make sure that it’s installed quickly at the least possible price.That insight, combined with practical network support, means this service pays for itself.
#5 On-site and remote support
Though MSPs can manage your IT needs remotely, some network problems are still best managed on site, especially if the problem involves a hardware component or is very extensive. Having a service provider that can assist you both on site and remotely means that you can rely on them for virtually every technology issue.
#6 Comprehensive reporting
MSPs also provide analytics that give you valuable insights into your network’s performance. This is a great tool for evaluating your company’s progress, network, and employees. With a regular comprehensive report from your service provider, you can be sure that you’re getting the most value from your network and software upgrades.
If you’re still not sure managed services are right for you, download our free eBook for more information. We help small- and medium-sized businesses around the Fort Lauderdale and Miami region by implementing IT solutions to improve their processes and productivity. We’re looking forward to helping you grow, manage, and protect your business.